At ZONMOTO Bike, we are committed to providing customers with high-quality electric mobility products and a reliable shopping experience.
We offer a 7-day return policy, which means you have 7 days after receiving your product to request a return.
Returns are not accepted after 7 days from the delivery date.
Before returning any product, customers must contact ZONMOTO Bike Customer Support and receive return authorization.
Unauthorized returns will not be accepted.
1. Return Eligibility
To be eligible for a return, products must meet all of the following conditions:
- Product must remain in its original condition
- Product must be unused, unmodified, and undamaged
- Product must include all original accessories, including:
- Charger
- Keys
- Tools
- Hardware
- User manual
- Original packaging accessories
- Original packaging must be complete and intact
- Proof of purchase must be provided
Products returned without prior approval will not be accepted.
2. Damages & Issues
Please carefully inspect your order after receiving it.
If you receive:
- A defective product
- A damaged product
- An incorrect product
please contact ZONMOTO Bike immediately:
📧 Email: support@zonmotobike.com
Please provide:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem
Our customer service team will review the situation and provide an appropriate solution.
3. Non-Returnable Items
The following items cannot be returned:
- Products purchased from unauthorized sellers
- Products damaged due to misuse or improper operation
- Modified or repaired products without authorization
- Special order products
- Free gifts and promotional items
- Used batteries
- Accessories purchased without confirming compatibility
- Products damaged due to accidents or external factors
4. Return Shipping
Customers are responsible for return shipping costs unless the product is confirmed to have a quality issue.
For non-defective returns:
- A standard €200 return shipping fee per electric scooter or electric bike may apply.
- Customers must contact ZONMOTO Bike before shipping any returned product.
- Unauthorized returns will not be accepted.
5. Refund Conditions
✔ Product Quality Issues
If the product has confirmed quality problems:
Customers may receive:
- Full refund
- Product replacement
- Free return shipping when applicable
Examples include:
- Product damaged during delivery
- Wrong product received
- Manufacturing defects
✔ Customer Remorse (No Quality Issue)
If there is no quality problem, a:
€200 shipping fee per product
may apply.
This includes:
- No longer needed
- Wrong product purchased
- Not satisfied after delivery
- Change of mind
✔ Order Cancellation
Before Shipment:
- Full refund available
- No cancellation fee
After Shipment:
- A €200 cancellation fee per product may apply.
✔ Lost or Undelivered Package
If your package is lost or cannot be delivered:
ZONMOTO Bike may provide:
- Full refund
- Free replacement shipment
depending on the situation.
6. Defective Products
Within 7 Days After Delivery
For confirmed defects within 7 days:
Customers may request:
- Free replacement
- Full refund
Applicable situations:
- Shipping damage
- Incorrect product
- Manufacturing defects
After 7 Days
Returns are not accepted after the 7-day return period.
ZONMOTO Bike will provide:
- Technical support
- Troubleshooting assistance
- Repair guidance
- Replacement parts when necessary
📌 Photos or videos are required for evaluation.
7. Address Changes
Once an order has been shipped, the delivery address cannot be changed.
Customers are responsible for confirming correct shipping information before shipment.
8. Refused Delivery
If a customer refuses delivery:
- A €200 return shipping fee per product will apply.
- If the product needs to be shipped again, an additional €200 reshipping fee may apply.
9. Batteries
Battery return policy:
- Return fee: €100 per battery
- Only unused batteries are eligible for return
- Used batteries cannot be returned due to safety regulations
10. Refund Processing Time
After returned products are received and inspected:
Inspection and processing time:
1–2 business days
Refund processing:
- PayPal refunds: up to 48 hours
- Credit card refunds: 7–14 business days depending on the bank
11. Customer Support
For refund and return assistance, please contact:
ZONMOTO Bike Customer Support
📧 Email: support@zonmotobike.com
🕒 Working Hours:
Monday–Saturday
9:00–19:00 (GMT+1)
