At ZonMoto Bike, we are committed to providing customers with high-quality electric mobility products and a reliable shopping experience.
We offer a 7-day return and exchange policy, which means customers have 7 days after receiving their product to request a return or exchange.
Returns or exchanges requested after 7 days from the delivery date will not be accepted.
Before returning or exchanging any product, customers must contact ZonMoto Bike Customer Support and receive return authorization.
Unauthorized returns will not be accepted.
1. Order Processing & Cancellation Policy
Order Processing Time
After customers place an order on the ZonMoto Bike website, we will process and prepare the order within:
1–2 business days
During this period, we will verify payment information, prepare the product, and arrange shipment.
Once the order has been shipped, it cannot be canceled.
Order Cancellation Policy
Customers may request order cancellation under the following conditions:
Before Shipment
Customers can cancel their order if:
✔ The cancellation request is submitted before the order has been shipped
✔ The cancellation request is made within the cancellation period allowed by ZonMoto Bike
If the cancellation request meets these requirements:
- Full refund will be provided
- No cancellation fee will apply
After Shipment
Once the order has been shipped:
- Cancellation requests cannot be accepted
- Customers must follow the return policy after receiving the product
A return shipping fee may apply according to the return conditions.
2. Return & Exchange Eligibility
To be eligible for a return or exchange, products must meet all of the following conditions:
✔ Product must remain in its original condition
✔ Product must be unused, unmodified, and undamaged
✔ Product must include all original accessories, including:
- Charger
- Keys
- Tools
- Hardware
- User manual
- Original packaging accessories
✔ Original packaging must be complete and intact
✔ Proof of purchase must be provided
Products returned without prior approval will not be accepted.
3. Return Address
All approved returns must be shipped to the following address:
Return Address:
Chrzanowska 4
Grodzisk Mazowiecki
05-825
Poland
Phone:
+48 739 667 170
Customers must contact ZonMoto Bike Customer Support and receive return approval before shipping products back.
Returns sent to any other address without authorization will not be accepted.
4. Damages & Issues
Please carefully inspect your order after receiving it.
If you receive:
- A defective product
- A damaged product
- An incorrect product
please contact ZonMoto Bike immediately:
📧 Email: info@zonmoto.com
Please provide:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem
Our customer service team will review the situation and provide an appropriate solution.
5. Non-Returnable Items
The following items cannot be returned:
- Products purchased from unauthorized sellers
- Products damaged due to misuse or improper operation
- Modified or repaired products without authorization
- Special order products
- Free gifts and promotional items
- Used batteries
- Accessories purchased without confirming compatibility
- Products damaged due to accidents or external factors
6. Return Shipping
Customers are responsible for return shipping costs unless the product is confirmed to have a quality issue.
For Non-Defective Returns:
A standard €200 return shipping fee per electric scooter or electric bike may apply.
Customers must contact ZonMoto Bike before shipping any returned product.
Unauthorized returns will not be accepted.
7. Refund & Exchange Conditions
Product Quality Issues
If the product has confirmed quality problems, customers may receive:
✔ Full refund
✔ Product replacement
✔ Free return shipping when applicable
Examples include:
- Product damaged during delivery
- Wrong product received
- Manufacturing defects
Customer Remorse (No Quality Issue)
If there is no quality problem, a:
€200 return shipping fee per product
may apply.
This includes:
- No longer needed
- Wrong product purchased
- Not satisfied after delivery
- Change of mind
8. Defective Products
Within 7 Days After Delivery
For confirmed defects within 7 days after delivery, customers may request:
- Free replacement
- Full refund
Applicable situations:
- Shipping damage
- Incorrect product
- Manufacturing defects
After 7 Days
Returns are not accepted after the 7-day return period.
ZonMoto Bike will provide:
- Technical support
- Troubleshooting assistance
- Repair guidance
- Replacement parts when necessary
📌 Photos or videos are required for evaluation.
9. Address Changes
Once an order has been shipped, the delivery address cannot be changed.
Customers are responsible for confirming correct shipping information before shipment.
10. Refused Delivery
If a customer refuses delivery:
- A €200 return shipping fee per product will apply.
If the product needs to be shipped again:
- An additional €200 reshipping fee may apply.
11. Battery Return Policy
Battery return policy:
- Return fee: €100 per battery
- Only unused batteries are eligible for return
- Used batteries cannot be returned due to safety regulations
12. Refund Processing Time
After returned products are received and inspected:
Inspection & Processing Time:
1–2 business days
Refund Processing:
- PayPal refunds: up to 48 hours
- Credit card refunds: 7–14 business days depending on the bank
13. Customer Support
For return, exchange, cancellation, or refund assistance, please contact:
ZONMOTO Bike Customer Support
📧 Email: info@zonmoto.com
🕒 Working Hours:
Monday–Saturday
9:00–19:00 (GMT+1)
