Shipping Policy

1. Shipping Areas

At ZONMOTO Bike, we are dedicated to providing safe, reliable, and efficient shipping services to customers worldwide.

We currently ship electric bikes and mobility products to the following regions:

European Union (EU)

Free shipping is available to:

Denmark, Spain, Ireland, Netherlands, Portugal, Lithuania, Slovakia, Romania, Finland, Bulgaria, Croatia, Austria, Sweden, France, Czech Republic, Belgium, Poland, Estonia, Germany, Luxembourg, Latvia, Slovenia, Hungary, Italy.

United Kingdom (UK)

Free shipping is available to:

• England
• Scotland
• Wales

(Excluding island regions.)

United States (US)

Free shipping is available to most mainland states, including:

Alabama (AL), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), District of Columbia (DC), Florida (FL), Georgia (GA), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY), and other mainland areas.

Canada (CA)

Free shipping is available to:

• Alberta
• British Columbia
• Manitoba
• New Brunswick
• Newfoundland and Labrador
• Nova Scotia
• Ontario
• Prince Edward Island
• Quebec
• Saskatchewan

2. Undeliverable Areas

ZONMOTO Bike currently cannot deliver to:

European Union:

• Island regions of EU countries

United Kingdom:

• Northern Ireland
• UK island territories

United States:

• Remote island areas and locations with special delivery restrictions

Canada:

• Remote island areas and locations with special delivery restrictions

3. Processing Time

For products marked as In Stock:

• Orders are usually processed within 1–2 business days after payment confirmation.
• Before shipment, our warehouse team will carefully inspect and prepare your product.
• Once your order has been shipped, tracking information will be sent to your email.

Please note that tracking updates may take some time to appear after shipment.

4. Shipping Time

Estimated delivery time after shipment:

📌 The total estimated delivery time is generally 3–12 working days, depending on:

• Destination country
• Warehouse availability
• Shipping carrier
• Local delivery conditions

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

5. Track Your Order

After your order has been shipped, ZONMOTO Bike will send a shipping confirmation email containing your tracking number.

If you do not receive tracking information or need assistance, please contact us:

📧 Email: support@zonmotobike.com

You can also track your shipment through:

https://www.17track.net/en

📌 Tracking information is usually available approximately 2 days after shipment.

6. Pre-order Products

Some products may be marked as PRE-ORDER on the product page.

For pre-order products:

• The estimated shipping date will be clearly displayed on the product page.
• Expected delivery information will be provided in the product details.
• Customers will be informed if there are any changes to the shipping schedule.

7. Shipping Inspection

Before shipping, ZONMOTO Bike products undergo basic quality checks to ensure:

• Product condition is satisfactory;
• Packaging is secure;
• Accessories are included.

This helps ensure that your product arrives safely and ready to use.

8. Customer Support

If you have any questions regarding:

• Shipping
• Delivery time
• Order tracking
• Shipment status

Please contact:

ZONMOTO Bike Customer Support

📧 Email: support@zonmotobike.com

Our team will provide professional assistance as soon as possible.

Thank You

Thank you for choosing ZONMOTO Bike.

We are committed to providing reliable shipping services and creating a smooth, convenient, and enjoyable shopping experience for every customer.